Brivo Turns Its Sales Force into a Revenue-Driving UGC Engine

Client Overview

Company: Brivo

Industry: Cloud-Based Physical Security, Unified Access Solutions

Audience: Sales teams, channel partners, enterprise security decision-makers, facility operations leaders

Brivo is a global leader in cloud-based physical security and unified access solutions. Their technology protects thousands of buildings and millions of users worldwide. To keep pace with a fast-evolving market, Brivo needed a way to extend its market voice, accelerate trust, and turn frontline sales interactions into shareable moments that influence buying decisions.

The Challenge

While Brivo’s marketing team was producing strong brand content, it wasn’t capturing the scale or immediacy of the sales team’s day-to-day customer interactions. The gaps were clear:

• Underutilized Market Touchpoints: Sales reps were meeting customers, visiting sites, and attending events without generating shareable, branded stories.

• Low On-Camera Confidence: Many reps were hesitant to create video content or share it publicly.

• Inconsistent Brand Control: Early content attempts lacked consistent messaging, design, and compliance.

• Limited Marketing Bandwidth: A small marketing team couldn’t coach and support 80+ sales reps individually.

Brivo needed a repeatable framework that made UGC creation simple for sales, scalable for marketing, and valuable for pipeline growth.

The Strategic Opportunity

By activating its sales force as content creators, Brivo could:

• Multiply Market Reach: Every rep’s network becomes a channel for brand awareness.

• Humanize the Brand: Prospects connect faster with people than polished collateral.

• Accelerate the Pipeline: Authentic stories shorten the time between first touch and meaningful engagement.

• Extend Event ROI: Trade shows like ISC West and GSX could deliver content with immediate and lasting impact.

Campaign Execution

Phase 1: Build Skills and Buy-In

• Framed UGC as a personal brand and revenue opportunity for sales reps, not just a marketing task.

• Piloted with 27 “power users” to refine processes before full rollout.

• Clearly separated responsibilities: sales captured raw stories, marketing ensured quality and compliance.

Phase 2: Guardrails for Consistency

• Created a Brivo UGC Brand Book with clear rules for captions, intros/outros, and co-branding.

• Provided ready-made content request templates for speed and strategic alignment.

• Compiled an internal “best of” reel to inspire creativity and confidence.

Phase 3: Sustain Momentum

• Integrated UGC tips into sales meetings for continuous coaching.

• Set up quick upload channels, including QR codes for on-site content.

• Published content in near real-time during major events to maximize relevance.

Event Highlights

• ISC West: Collected and published sales- and partner-led content within hours of capture.

• HOTWORX Case Study: Told a multi-voice story on how Brivo enabled a new operating model for 24/7 staffless gyms—building both thought leadership and prospect confidence.

Impact & Industry Metrics

First 30 Days

• Active Creators: Grew from a few sporadic contributors to nearly 20 consistent UGC producers.

• Engagement: UGC posts drove 7–9x more engagement on LinkedIn than standard corporate content.

• Brand Consistency: 100% of published UGC met updated brand standards.

• Pipeline Influence: Reps reported faster meeting bookings after using UGC in outreach.

Strategic Advantages

Goal	Traditional Approach	Brivo’s UGC Model
Content Volume	Centralized, low-output	Distributed, high-output
Brand Voice	Controlled but distant	Consistent and personal
Sales Enablement	Static collateral	Dynamic, rep-led storytelling
Event ROI	Post-event summaries	Real-time content + lasting assets

Lessons Learned

• Value Sells the Process: Sales adoption rose once reps understood UGC’s impact on deals.

• Decentralize Creation, Centralize Quality: Keeps content authentic while protecting the brand.

• Recognition Fuels Participation: Gamifying UGC built healthy competition and pride among reps.

• Scale in Stages: Phased rollouts allow process refinement and stronger adoption curves.

Conclusion

By turning its sales force into an always-on content engine, Brivo multiplied its market presence, boosted engagement, and accelerated trust with prospects. The combination of a simple creation process, clear brand guardrails, and real-time event activation proved that UGC is not just a marketing tactic—it’s a revenue driver.