Lessons Learned on the Leadership Path

Lessons Learned on the Leadership Path

Raul Reyeszumeta
February 18, 2021


Learning moments in a career can be successes and failures. It’s what a leader does after that really matters.

On this episode of Knowledge is Power, host Brandon Pfluger speaks with Jessica Pantages, Chief Communication Officer at NSF International, a developer of public health standards and certification programs that help protect the world’s food, water, and environment.

Pantages has spent over two decades building a career in PR and communications. She shared her journey and key insights, starting with what makes her a good leader. “The experiences I’ve had made who I am. I’ve also had a career in several broad industries, which allowed me to be well-rounded. I’ve also never been scared to take chances in my career,” she said.

Pantages began a career in PR after diverting from journalism. She was working toward that goal in college when a chance to shadow a broadcast journalist. The story involved being at the scene of a shooting where she watched the journalist go up to a grieving mother and ask her how she felt. “It bothered me, and I wasn’t sure it was me. It had me rethinking my career,” she explained.

She then found PR, starting before the age of digital everything, creating clip books for companies. She continued to grow and learn, leading to leadership positions in several companies. “There have been learning moments good and bad, and I’ve had hard decisions to make, especially letting someone go. I have great empathy toward that person because I’ve been in that position,” Pantages added.

She counts a great peer group of other CCOs as an excellent sounding board. The other most important voices are those of her team, wanting to know what motivates them and where they want to go with their career.

Listen to the full episode here.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale

Facebook – facebook.com/marketscale

LinkedIn – linkedin.com/company/marketscale

Raul Reyeszumeta
March 9, 2021
How Does a Former Pro Golfer Translates Experience to Business?
  Many things can prepare someone for their career—experiences and even time on the golf course.  Brandon Pfluger speaks with Brett Kanda, VP Sales and Marketing for BRINC ...
Raul Reyeszumeta
February 25, 2021
Why Training and Support Matter for an LMS
In most cases, schools and companies that leverage eLearning look to a Learning Management System (LMS) as the foundation. Often, an LMS can be challenging to customize and optimize for better outcome...
Raul Reyeszumeta
February 24, 2021
Trust but Verify: A Common Sense Approach to Data
    Diving Into Data tackles a common and pivotal part of the data ecosystem—don’t trust it until verifying it. There are many approaches to take to ensure data accuracy. Additiona...